
UTOPIA TOURS POLICY SHEET
Please read the following regarding your extended motorcoach tour.
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Deposit: varies per tour and due upon registration POLICY SHEET
Final Payment: Due by date noted on the brochure UTOPIA TOURS
Pick-ups & drop-offs: are in Fargo/FM Visitors Center; Fergus Falls / Wal-Mart; Alexandria – Perkins;
Sauk Ctr or Melrose; St Jo Park & Ride (Hwy 2) You can leave your car at these locations for the
duration of the tour. On some tours, we may not come and go the same way. Other pick-ups may be
available depending on tour route. Example - Maple Grove if routed through the cities
Tour Includes: See “Price Includes” section of the brochure. All sightseeing admissions, transportation,
guide fees, Utopia Tour Director, lodging, baggage hdlg (1 pp), taxes, tips for services included in the tour
& included meals listed. **Information (dates, inclusions, prices, etc.) are subject to change without
notice.
Not Included: Tips for meals or services not included in tour price and Tour Director and Tour Driver
tips. The suggested amount for tipping your driver and director is $ 4 - $ 5 per day per person. Tip
envelopes are provided in you tour packet you receive when you board the bus.
Luggage: Included in cost is one suitcase pp (must weigh less than 50 lbs.) Baggage handling is included
at most hotels for this piece of luggage. You may also bring a carry-on to be handled by yourself. This
should be a small, soft-sided bag that will fit easily below your seat or in the overhead luggage racks of
the bus. The hotel list you receive with your final letter will note which hotels have laundry facilities,
should you need to wash clothes during the tour.
Packing: Dress for comfort! Layered clothing is the way to go due to variable temperatures of your
travel route and destination. Maybe a light, all-weather jacket or a sweater in the spring/summer/fall
and a heavier one in the fall/winter months. Watch the weather report before the tour departs – may
need an umbrella too and comfortable walking shoes are a must. It is recommended to put your
medications, travel documents, valuables in your carry-on. This is the bag that you will bring with you in
to the bus, as your other luggage may not always be accessible during your tour.
Tour Bus: The tour bus will have a restroom in the back of the bus, and luggage racks over your seats.
Most buses have TV screens, WiFi capabilities ( may be limited in Canada & Alaska) plus plug-ins for your
electronics. Buses will follow CDC guidelines for cleaning and sanitizing.
Motorcoach Seating: There are no assigned seats on the bus. Choose seats as board the bus. The guide
may make some changes so friends can sit by each other, etc. We have not been rotating seats at this
time but may do every 2 – 3 days or so. Guide will consider this on the tour. Mostly, we want everyone
to feel comfortable and courteous as we travel.
Meals: Breakfasts and other meals are included as noted in the includes section of each tour brochure.
We will update this, per tour, closer to the departure dates. All subject to change.
Breaks: On driving days, we stop every 2 – 2 1⁄2 hrs or so for coffee and lunch breaks. This is a great time
to stretch a little, use the restroom facilities and mingle with the passengers.
Special Needs: If you have food allergies, or a special diet, please let us know upon booking. We will
make every effort to meet your needs, however, an alternative meal may not always be available. If it is
not available, it is your responsibility to find an alternative. If there are special requirements with disabilities, please notify us upon booking. A number of hotels that have a handicap room have one king
bed and a handicap bathroom. May not have a 2 bed w/full handicap bathroom available. Adjustments
would need to be made. Also, our tours have different activity levels where there is a lot of walking. With this may need to have a responsible person with you if need a wheelchair, etc or may have to stay
on the bus if feel unable to walk to or through an attraction, etc
Tour Documents: The final information will be mailed out to your approximately 10 days to 2 weeks
prior to departure. This will include a tour brochure, hotel list, pick-up and drop-off times/locations,
luggage tags, and more. Name tags and other information will be in the packet you receive when
boarding the bus.
Airfare: If airfare is included in your tour, the airline’s policies and cancellation / change fees apply.
Additional luggage fees may be incurred at airport check-in. Please follow carry-on and checked luggage
rules and regulations. Name on your ticket must match your Passport, Enhanced Drivers or Real ID. For
motorcoach tours entering Canada by land, you need your Enhanced Drivers license or a valid Passport.
Check website -- travel.state.gov
UTOPIA TOURS: reserves the right to make changes or alterations in the printed itinerary, dates, route
or included features prior to or during the tour as may be necessary for the smooth and efficient
operation of the tour without prior notice and assumes no responsibility for delays and/or expenses due
to such modification. We will make every effort to fulfill special meal and rooms requests, but do not
assume responsibility or liability if request is not fulfilled.
Responsibility: Utopia Tours is not responsible for any loss or damage of personal property or for
injuries, expenses or damages whatsoever incurred or claimed by any tour member. Once our activities
have ended for the day and we are at our lodging, as well as any time your have exited the bus during
the tour day, you are on your own and Utopia Tours is not liable for your activities and/or
accident/incident that may occur. Please use your best judgement when crossing streets/roads and be
careful for uneven or slippery sidewalks, etc. Your safety is important to us.
CANCELLATIONS & REFUND POLICY (Refunds are for medical reasons only. Need doctors note.)
--Cancel prior to final payment due date ....100% (full refund)
--Cancel after final payment due date and up to 7 business days prior to departure** ...
Receive 75% back less any non-recoverable fees (ex: non-refundable room or attraction)
--After 7 business days prior to departure ... tour non-refundable
--Tour is fully refundable if Utopia Tours cancels a tour
--Cancellation & refund policy may differ on certain tours (ex. Alaska )
OPTIONAL TRIP CANCELLATION & INTERRUPTION INSURANCE
We are happy to offer you the option of travel insurance through TRAVEL GUARD/AIG for your upcoming tour. There are different plans available and rates are based on the tour price per person and your age at the time of purchase. Please note: in order to qualify for pre-existing medical condition exclusion waiver – your policy must be purchased with 15 days of your initial trip payment. Day one is the date the initial payment was made.
Call Travel Guard for more details and questions 1-800-826-1300 or enroll on-line through the link on our website www.utopiatours.com and give our agency code # 009478 Utopia Tours
Thank you for traveling with Utopia Tours – call with questions 320-763-8687
Steve and Elaine Angen, Owners